Terms of service
Overview
This website is operated by Ember Lasting. Throughout the site, the terms “we”, “us” and “our” refer to Ember Lasting. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorised purpose.
Products & Availability
We make every effort to display product colours and details accurately, however we cannot guarantee your device screen will reflect colours perfectly.
All products are subject to availability and we reserve the right to limit or discontinue items at any time without notice.
Pricing & Payment
Prices are listed in AUD unless otherwise stated. We reserve the right to change pricing at any time without notice.
Payment must be received in full before orders are processed and shipped.
Shipping & Delivery
Processing and delivery times are estimates only. Ember Lasting is not responsible for delays once parcels are with Australia Post or courier services.
Returns & Refunds
We comply with Australian Consumer Law. Refunds or replacements are offered for faulty, damaged, or incorrect items. We do not offer refunds for change of mind.
Any issues must be reported within 7 days of receiving your order.
Intellectual Property
All content, designs, images, and branding on this site belong to Ember Lasting and may not be used, copied, or reproduced without written permission.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Changes to Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically.
Contact Information
Questions about the Terms of Service should be sent to: hello@emberlasting.com.au